We cannot issue a refund for monthly memberships, but if you purchased a yearly membership and wish to cancel it within the 30-day money back guarantee period, we can refund the cost of your yearly membership.

To request a refund within the 30-day money back guarantee period:

Please email us here from the email address associated with your account (to prove ownership). We also require these details:

Your first and last name
Your username
And the reason for requesting a refund

Please be aware that we can only refund the amount received in our accounts, which does not include any foreign currency exchange fees or credit card or bank fees which you may have been charged at the time of your purchase. The refund will be issued as a credit back to its original source. If you paid with a credit card, the refund will appear on your credit card statement.

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