FAQS – Memberships & Accounts

You can watch over 8 hours of video for free on our site without becoming a member. These publicly available videos were originally created for Mindah’s YouTube channel. Simply navigate to any one of our different Series (e.g. the Beginner’s Roadmap series, Meditation series, Life as a Buddhist series, etc.) and watch the videos that are publicly available there.

However, if you wish to access exclusive video and audio teachings, as well as, our private Facebook community and Q&A sessions, you will need to become a member. Membership gives you more in-depth teachings of Buddhism and meditation, as well as, access to our online community of practitioners who can help support you in your practice. For more on the benefits of membership, visit our “Getting Started” page.

 

As a member you will have access to:

* Exclusive in-depth video teachings on Buddhism and meditation from Mindah – 2 new teachings are added to our library every month! Video teachings are concise (about 20-40 minutes in duration).

* The Transformation of a Buddhist Meditator Guide – an inspirational tool and detailed roadmap to help you identify where you are in terms of your practice and what steps you need to make to get to the next stage.

* Monthly meditation challenges – to provide inspiration and accountability and help you become more consistent in your practice.

* Guided meditations to help focus and deepen your practice

* Live monthly Q&A sessions

* And access to our private Facebook Group – a community of like-minded people for motivation and support

Find out more about the benefits of membership here.

Or click here if you wish to sign up!

Members will receive two new pieces of core content each month. The first teaching is delivered at the beginning of the month (in the first week) and the second teaching will be delivered in the third week. Teachings are usually video teachings approximately 20-40 minutes long. They may also take the form of guided audio meditations. Every teaching is designed to inspire you and to further your knowledge and practice of Buddhism and meditation. These teachings will cover a new topic, getting right to the essence so you know exactly how to implement the teachings in your life.

Every month there will be a live Q&A session with Mindah and members will have a chance to submit questions beforehand.

Most teachings on our website will be in video or audio format, but occasionally, teachings may also be posted as articles.
 
 

You can sign up for a membership by going to the “Sign Up” page and choosing either a monthly or yearly plan. All payments are made via PayPal. PayPal allows you to self-manage your credit card details and cancel your recurring membership at any time.
 
 

Once you purchase a membership to The Enthusiastic Buddhist Society, you will gain access to all the members-only video and audio content on our site. You will be taken to a ‘Thank You’ page where our introductory videos will welcome you and give you a tour of our site. You’ll also gain access to the Transformation of a Buddhist Meditator guide. You can use the guide to access material on our site that is most relevant to your stage of practice, or simply browse through our different series (e.g. Buddhist Theory, Meditation) and access these teachings. If you’re completely new, you might want to follow the “Beginner’s Roadmap” series to become familiar with the Buddha’s teachings.

As a member, you will also be able to access our “Broadcast” and “Community” sections to see details about our next Q&A session and how to access our private Facebook community.

To find out more about the benefits of membership, click here.

Or click here if you wish to sign up!
 
 

If you are aged between 13 and 18, you may join this website with the involvement of a parent or legal guardian. If your parent or guardian helps to establish a membership on your behalf, then they agree to be bound by our Terms of Use.

Please note, you are required to have a PayPal account to make payments. PayPal offers a special account for students which may helpful. More information can be found at https://www.paypal.com/webapps/mpp/student.
 
 

As we are a company located in Australia, we are required by law to advertise in Australian dollars for taxation purposes.

You can use a currency converter like http://www.xe.com/currencyconverter/ to calculate how much your membership fees may be (an approximate). Membership fees will vary depending on foreign currency exchange rates and other bank or credit card fees that may be applicable to your particular card.
 
 

Our membership fees are charged on a recurring basis, either monthly or yearly. PayPal allows you to securely store your credit card details with them so that you can make recurring payments. In PayPal you can easily make changes to your credit card details (such as updating credit card expiry dates) and make cancellations to your recurring payments. This way you can easily self-manage your membership.
 
 

Yes, your membership will automatically renew every month or year, depending on the membership frequency you have purchased. Monthly memberships are automatically debited each month on or near the date that you started your subscription, until your cancel your subscription. Similarly, yearly plans will be debited automatically each year until you decide to cancel.
 
 

Don’t worry, your subscription should be activated soon. Simply wait 2-3 minutes while PayPal finishes confirming your purchase. Once it’s finished, you will be able to access the entire site. Any problems, please email us at .
 
 

PayPal is known to restrict usage to some countries. Sometimes you might need to use a different type of credit card. For instance, American Express card payments can only be made via PayPal by some countries. Enter your country in the drop down list on this page to see what services PayPal offers in your country.

If you are still having trouble, please email us at .
 
 

We can help you retrieve your username. Please send us an email to . Your email must be sent from the email that is registered with your account (to prove ownership).

Please also provide us with:
Your first and last name

 
 

If you have forgotten your password, make sure you are not logged in on our website.

Click on Login, then click on “Lost your password?

Enter your username or email associated with your account. Click Get New Password.

An email will be sent to you. Make sure you check your Spam folder. Click on the link in the email to create a new password.

It will automatically generate a suggested password for you. Delete this and enter in your own password.

Click Reset Password to save your new password.

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If you need assistance, please send us an email to . Your email must be sent from the email that is registered with your account (to prove ownership). Please also provide us with:

Your first name
Last name
Your Username
Your desired new password

We will initiate a password change for you.
 
 

Changing from a monthly to yearly plan:

You can easily change your monthly membership to a yearly membership by logging in and visiting the Account tab. Either click on this and select “Change Membership Plan” in the drop down menu or click on My Account > Subscriptions > Change Plan.

Changing from a yearly to monthly plan:

You can use the same procedure above to change from a yearly membership to a monthly membership. But please be aware that making this change any earlier than the 12th month, will forfeit any remaining months on your yearly subscription. This is because PayPal will cancel your yearly membership and start to charge you a monthly fee immediately.
 
 

We’re sorry that you’re considering canceling your membership. If you are experiencing any technical difficulty that we might be able to help resolve, please email us at .

You can stop your recurring subscription to The Enthusiastic Buddhist Society by following these steps:

Step 1: Log in to your account and visit the Account tab.


 

Step 2: Click on My Account.


 

Step 3: Go to Subscriptions.


 

Step 4: Click on Cancel on the plan you wish to cancel.


 

It will now show as Stopped in the Subscription box. This means your PayPal recurring payment has now been stopped and you will no longer be billed for future payments. It will also show Yes for Active. This means you will still have access to our site until your subscription expires.


 

You should receive an email from PayPal notifying that your recurring has been stopped.

If you wish, you can also double check that your recurring has stopped in PayPal. Follow these steps to double check your PayPal recurring payment plan has stopped.

 
 

Alternatively, you may cancel your membership by contacting us at . Please email us from the email address associated with your account (to prove ownership). We also require these details:

Your first and last name
Your username
 
 

Once you have canceled your subscription, you will still have access to members-only content on our site until your subscription expires.

Please note: If you decided to resubscribe later on, you will need to pay the current subscription fees. If we have changed our subscription fees since the time you initially joined our membership, you will have to pay the new subscription fees, as you will be starting a completely new subscription.
 
 

We cannot issue a refund for monthly memberships, but if you purchased a yearly membership and wish to cancel it within the 30-day money back guarantee period, we can refund the cost of your yearly membership.

To request a refund within the 30-day money back guarantee period:

Please email us at from the email address associated with your account (to prove ownership). We also require these details:

Your first and last name
Your username
And the reason for requesting a refund

Please be aware that we can only refund the amount received in our accounts, which does not include any foreign currency exchange fees or credit card or bank fees which you may have been charged at the time of your purchase. The refund will be issued as a credit back to its original source. If you paid with a credit card, the refund will appear on your credit card statement.
 
 

To request a refund within the 30-day money back guarantee period:

Please email us at from the email address associated with your account (to prove ownership). We also require these details:

Your first and last name
Your username
And the reason for requesting a refund

Please be aware that we can only refund the amount received in our accounts, which does not include any foreign currency exchange fees or credit card or bank fees which you may have been charged at the time of your purchase. The refund will be issued as a credit back to its original source. If you paid with a credit card, the refund will appear on your credit card statement.
 
 

To update or add a new credit card you will need to log in to your PayPal account.

Click here to follow the steps for updating your credit card details in PayPal.
 
 

PayPal will attempt to charge your credit card 5 days after the initial attempt. If it still cannot charge your card, it will not attempt to recharge your card until the next rollover date for your subscription.

Make sure you credit card details are up to date! To update or add a new credit card you will need to log in to your PayPal account.

Click here to follow the steps for updating your credit card details in PayPal.

 
 

Follow these steps to change your password:

Click on Login to log in to your account.

Click on the Account tab.

Select My Account from the drop down menu.

Scroll down to the bottom and click on Change Password.

Enter your new password twice.

Click on Update Password to finish. Your password will now be changed.

If you encounter any difficulties you can contact us at .
 
 

Unfortunately, usernames cannot be changed. However, you can change your password on your account. Follow these instructions for changing your password:

Click on Login to log in to your account.

Click on the Account tab.

Select My Account from the drop down menu.

Scroll down to the bottom and click on Change Password.

Enter your new password twice.

Click on Update Password to finish. Your password will now be changed.

If you encounter any difficulties you can contact us at .
 
 

Follow these steps:

Click on Login to log in to your account.

Click on the Account tab.

Select My Account from the drop down menu.

Here you can update your email address.

Click on Save Profile to save your changes.

Please note: Emails will now be sent to your new email address, in addition to your previous email address. You will need to unsubscribe from our emails (from your old email) in order to remove your old email from our list.

 

Follow these steps:

Click on Login to log in to your account.

Click on the Account tab.

Select My Account from the drop down menu.

Here you can update your details such as your first and last name.

Click on Save Profile to save your changes.
 
 

Simply click on Login and enter your username and password.

Click on the Account tab and select My Account.

Go to Subscriptions and click Subscribe next to the monthly or yearly plan you want to resubscribe to.

Note: If we have increased our monthly/yearly subscription fees since your last subscription, you will need to join up at the new subscription fees, as you will be starting a completely new subscription.

If you wish to subscribe to a different plan, click on the Account tab and select Change Membership Plan.

Select the membership plan that you would like to join (monthly/yearly). Then proceed to payment.
 
 

If you are seeing unexpected activity on your account, please contact us at so we can sign you out of all devices connected with your account. You should then go to Login and change your password.


 
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